While the immediate attention of affected customers should be directed to the safety and protection of their property, ANZ encourages flood-affected customers to contact the bank at the appropriate time and discuss how they can access relief measures. relief, including:
- Short-term payment relief on home loans, credit cards, personal loans and some business loans (we may still charge interest during this time)
- Corporate Loan Restructuring Fee Waiver
- Removal of fees for early access to term deposits
ANZ Queensland chief executive Jacqueline Auf der Maur said: ‘The bad weather across much of south-east Queensland and northern New South Wales has created a very serious and destructive situation, with some people having unfortunately already lost his life.
“We urge everyone in the affected areas to stay safe and take care of each other, including all brave emergency service personnel, as it appears we have unfortunately not yet come through this event.
“When the time comes, ANZ will be there to help and we encourage customers to contact us when they are ready so that we can provide assistance during this devastating time.”
ANZ customers affected by the floods are encouraged to contact the ANZ Financial Distress Team on 1800 149 549 or anz.com.au/support/natural-disaster-support/
They can also visit their local branch if they can, or contact their account manager to discuss the impact on their business or personal situation.
Customers with ANZ Home and Contents Insurance may be eligible for emergency funds and temporary accommodation.
To file an insurance claim, customers can call 13 16 14 or visit anz.com/insuranceclaims